Frequently Asked Questions

Bag Sizes
Bag Manufacturing
Secure Online Ordering
Forms of Payment
Order Processing Times
International Orders
Sales Tax
Email and Privacy Policy
Contact Us


Bag Sizes
Your bags look small. How much can they really fit?
You will be surprised how much can fit into our Pretty Green bags. While they look small from the front, they have a 6" gusset making them generous and roomy. We field tested them and they are mighty enough to handle a medium-heavy load of groceries.

Click below for a visual demo from Pretty Green's owner, Trúc.


Bag Manufacturing
Where are Pretty Green bags made?
Our bags are made here in America and in China. We work very closely with our manufacturers both here and abroad to assure that fair labor and fair wage practices are uphed. 

Secure Online Ordering
Do you provide secure online ordering?
Yes, we use Paypal Merchant Services to process our credit card orders. We use PayPal because it is an industry leader in online ordering fraud protection and protects sensitive information using state of the art encryption technology. When placing an order on our website, PayPal makes sure that your internet browser is running Secure Sockets Layer 3.0 (SSL) or higher and ordering information is protected with an encryption key length of 128 bits, which is the highest level commercially available. You can shop with security.

But, do I need to have a PayPal account to place an order on your website?
Nope. You do not need a PayPal account to order from our site. We use PayPal services to process our credit card orders. If you currently have an existing PayPal account, you have the option of logging into your account.

Forms of Payment
What forms of payment do you accept?
For credit cards, we accept Visa, Mastercard, American Express and the Discover Card. 

Through PayPal, you can also pay with an existing PayPal account or bank account. All prices and payment are in U.S. dollars.

Order Processing Times
How long does it take for me to receive my order?
Orders received will be processed within 24 hours and will ship out that same day or next business day. Orders placed on weekends or holidays will ship out the next business day. 

We currently use USPS Express Mail, First Class, Priority Mail and Parcel Post to ship orders. 
Express Mail will arrive to your location by 3pm.
Standard Mail will takes 2-7 business days to arrive. 
Priority Mail takes an average of 2-3 business days to arrive. 

Please see our shipping section for more information shipping.

International Orders
Do you take international orders?
Yes, we are currently accepting international orders. 

Sales Tax
Do you charge sales tax?
Our business is located in the State of California. We only collect sales tax for orders shipping to a location within California. 

Email and Privacy Policy
I receive a lot of emails from online stores. Are you going to send me mail, too?
We do not send out emails unless we are replying to your email or need to inform you about your order. However, if you would like to be kept informed of new products, new community projects or our grant program, please request to be on our mailing list by clicking on the "Join Our Mailing List" button at the bottom of this page .

What is your privacy policy?
Please click here to view our privacy policy.

Contact Us
I need help with something not listed here. Where can I contact you?
No problem. Please send us an email to contact@prettygreenbag.com and we'll address it right away!